24/7 support service is provided to respective buyers/sellers/traders in the event of an issue such as:
Compatibility issues, Wrong grade of product, Sampling of product, Investigation onboard vessels, clarification on product quality, type of testing needed i.e. full test, fingerprint parameters, complex test outside ISO 8217 and we provide in house training on bunker technical matters i.e. ISO 8217, cold flow properties, high FAME content.
We review counterparty terms and make a comparison of the same with seller/buyer terms to reduce exposure and we review long term bunker contracts to ensure there is no exposure on the technical front.
In general bunker claim value can escalate very fast if not handled properly.